Frequently Asked Questions

PUSHPAY

What is PUSHPAY?

Pushpay is the company we have contracted with to provide secure digital giving. This one system can be used online or on your mobile device.  Just one account, one login one super fast, easy way to give.   

BENEFITS OF USING PUSHPAY?

Giving is an act of worship, by setting up a recurring contribution that is scheduled to come out of your account on the day you specify you can ensure your giving remains consistent.
It is easy, you can make a secure 10 second payment from your IOS or Android Smart Device. You can download the Pushpay App and track / manage your giving history. 

HOW DO I ACCESS PUSHPAY?

  1. You can text TFH to 77977 and follow the link.
  2. You can download the PUSHPAY app.
  3. You can access it online at tfhny.org/give

IS PUSHPAY SECURE?

Yes. No credit card details are held on your devices.  Payment method details are stored on industrial grade servers where the information is then encrypted.  If your device is lost no transactions can be made without your passcode, which makes Pushpay even more secure than using a credit card.

WHY SHOULD I SET UP A LOGIN AND PASSWORD WITH PUSHPAY?

When you create an account with Pushpay all your information including your payment information is saved for easy access the next time you give. 

DO I HAVE TO CREATE A LOGIN WITH PUSHPAY IN ORDER TO GIVE?

No. You can give without creating a login. 

WHAT FORMS OF PAYMENT CAN I USE WITH ONLINE GIVING?

Visa, Mastercard, American Express, Discover and ACH. There’s probably more – but this covers the basics. 

CAN I SET UP A ONE TIME DONATION?

Yes. Pushpay defaults to one time gifts unless you specify otherwise. 

CAN I SET UP RECURRING DONATIONS?

Yes. to make a recurring gift through Pushpay mobile app, select “repeat this gift”. You will be asked for frequency and start date. 

WHAT IF I CHANGE BANKS?

You can update payment method in the Pushpay app by clicking more and payment methods and select payment method you would like to update.  

WHEN WILL MY DONATION BE CHARGED TO MY BANK ACCOUNT?

For contributions made by credit card, the funds will be charged to your account the next business day. For ACH (bank account) contributions it can be between 1-3 business days before the funds are withdrawn from your bank account. 

GIVING STATEMENTS

WILL I RECEIVE A RECEIPT?

When a gift is made through PushPay you will receive an electronic receipt by email.  The receipt states that your gift of “X” to The Fathers House was made successfully. 

WHERE CAN I SEE A HISTORY OF MY GIVING THROUGH PUSHPAY?

You can access your transactions through the PushPay website using your login and password. 

HOW DO I GET MY GIVING STATEMENT?

TFH keeps a record of all your gifts made via cash, check and online in our church management software.  Your annual giving statement will be mailed to you. Please email finance@tfh.tv if you would like to access to our church management system to view your giving statement online. 

FEES

DO I PAY ADDITIONAL FEES TO GIVE ONLINE?

No. The church incurs some minor fees, but you will not pay any fees when you give online.  

QUESTIONS

If you have any additional questions contact the finance department at finance@tfh.tv or at 585.889.4870 and we’ll be glad to answer any questions.